If it wasn't exactly right, shoot us an email at firstname.lastname@example.org and let us know.
A few things to keep in mind:
- We offer exchanges only.
- Exchanges must be postmarked within 30 days.
- Items eligible for exchange must be unworn (except for trying on, of course) and unwashed.
- Please make sure the item is in perfect and unaltered condition before returning it. Bust out the lint roller, if needed. Any item that is returned needing dry cleaning will incur a 20% restocking fee, which will be deducted from the total store credit amount.
- Exchanges for items that have been worn, washed or damaged will be denied.
- Ship your exchange back to us using USPS, UPS or FedEx and email us the tracking number. We are not responsible for lost or stolen packages.
- Once we have received the item, we will process your exchange within 3-5 business days. We will send you a confirmation email once it is processed.
- For store credit, allow 2-10 days for the credit to appear on your account.
- For exchanges, allow 7-10 days for receipt of your new item.
Please note: All postage costs for the original order and exchanges must be covered by you and are non-refundable. However, if you have received a faulty/defective item, please contact us and we will take care of the return shipping costs for you.